Privacy Policy

1. Who we are

SellSaathi is a seller account management service based in Naini, Prayagraj, Uttar Pradesh, India. We help sellers run their Meesho, Flipkart and Amazon seller accounts. Contact: sellsaathi@gmail.com.

2. What we collect

• Account details: your name, email address and, if you give it, your mobile number. If you sign in with Google, we receive your name, email and profile photo from Google.
• Business details: store name, marketplace, plan chosen and other details you enter when you enrol.
• Seller panel access: the login access you share with our team so that we can manage your store. You share this directly with our team, not through public forms.
• Payments: the amount and UPI reference number (UTR) you submit when you add money. We do not collect or store card numbers, UPI PINs or bank passwords.
• Messages and requests: chats with our team, service requests and listing jobs you raise in the app.
• Device data: a notification token if you allow notifications, and basic technical data needed to keep you signed in.

3. How we use it

• To create your account and sign you in.
• To manage your store, do the work you request and report on it.
• To keep your wallet, charges and payment history correct.
• To reply to you and send service notifications.

We do not sell your data and we do not use it for advertising.

4. Where it is stored and who can see it

App data is stored with Google Firebase (Google Cloud). Sign-in is handled by Firebase Authentication. Only you, the SellSaathi team member assigned to your store and SellSaathi admins can see your store data. We share data with others only when the law requires it.

5. How long we keep it

We keep your data while your account is active. When the service ends, we stop using your seller panel access and you should change that password. Payment and wallet records may be kept for as long as tax and accounting law requires.

6. Deleting your account and data

You can ask us to delete your SellSaathi account and its data at any time:

• Email sellsaathi@gmail.com from your registered email with the subject "Delete my SellSaathi account", or
• Message our team from the chat inside the app.

After we confirm the request is from you, we delete your login, profile, store details, messages and requests within 30 days. Wallet and payment records that we must keep by law are kept only for that purpose. Any remaining wallet balance is refunded as per our Refund Policy.

7. Your choices

You can ask for a copy of your data or ask us to correct it by writing to the email above. You can turn off notifications in your phone settings at any time.

8. Children

SellSaathi is for business owners aged 18 and above. We do not knowingly collect data from children.

9. Changes

If we change this policy, we will update this page and the date at the top.